Having the Right Person for Trade Show Booth Duty is crucial
Who will you have working at your next trade show booth? The question seems simple enough, but the wrong person can have disastrous results on your convention success. This question can create interesting problems and challenges, including a number of hotly debated discussions about who is best suited for this intense and sometimes chaotic sales environment. The success or failure of a trade show can often rest on the shoulders of the people who worked the exhibit. Therefore, the individuals that make your booth team should be a crack team of quality sales and marketing gurus with top expertise.
How do you start selecting the right people and what will determine the “right” person? Which types of personalities work best in the trade show booth and who from your company is best suited for this position? Who from your corporation will be responsible for selecting the members and training them? There are a number of different personality types and options to choose from. Keep in mind that these individuals will also have to work well with each other for maximum success.
Here is a casual look at some of the different personality types that can be observed at a trade show:
The Know-It-All – This person has worked at least one trade show in the past and now believes that he or she is fully immersed in all of its complexities. From exhibit design to sales strategies and the type of attendees, this person spends most of their time lecturing others. Giving these individuals direction is virtually impossible and often a waste of your breath.
The Tech Guru – This person has superior technical knowledge and you should be honored to be in their presence. Your technical experience is nothing compared to what he or she knows and they will tell you at every opportunity how advanced their skills might be. Standard practice for communication involves arguments over very technical ideas and anyone who disagrees with this tech genius will feel the wrath. Talking down to the clientele is the name of the game for this individual and anyone trying to calm him or her down will just be dismissed.
Introverted – Why was this person brought to the trade show? Oftentimes, these individuals hang in the back of the booth, too nervous or intimidated to talk with customers face-to-face. Although they might be friendly and hold invaluable knowledge about the product, their initial shyness limits them.
Game Talkers – These individuals love to tell you what to do, even if they don’t follow their own advice. Words are this person’s favorite tool and they can use them well; however, these game talkers often leave the booth and are unreliable at best when it comes time to working their shifts. They like to set their own rules and can make up excuses for anything.
Smiley – Overflowing with happiness and charm, these individuals simply do not stop smiling. They are willing to deal with anyone who has wandered near their booth and will usually talk a lot more than listen. However, their over exuberance will often drive the prospect to the competition out of sheer frustration and annoyance.
The Inventor – This person is the one who often developed the product and was dragged to the trade show for this fact. In reality, they just want to be left alone and put back in their happy place of being at home, in the lab or in their own office environment.
The Boss – Hey, this guy or gal is the boss and everybody will know it right away! You can usually spot this individual spouting off and being the uber-executive who is too important to do the menial tasks of booth duty like talking to the customers for a long period of time, setting up the exhibit and especially taking the booth down.
The Jokester – These individuals will be chatting it up, telling loud jokes and stories, while making side comments about any unusual person that might walk by. Where they here to work? No way. They’re “building relationships” with other competitors and potential customers, but actually never step in the booth to work very long.
Hangover Central – These individuals let loose a little too much the night before and now their time in the booth has come a little too quickly. Reeling from a hangover and some “crazy time” the night before, these individuals are a burden at the booth and a huge disappointment.
Party Time – The Hangover Central individual the night before, these participants love to have a few drinks and a huge meal while staying up all night in the convention town. They party hard, but when it comes time to really sell the next day, they fall short. These individuals will do little to support a growing list of goals and objectives, especially in a highly observed environment like the trade show.
Don Juan – The wedding ring has been conveniently misplace and the cologne has been drenched on. This individual is ready to pretend they don’t have a spouse and family back home and their unacceptable behavior is a poor representation of the company to the rest of the industry.
Keeping these personalities in mind, the top 5 characteristics of booth participants are:
- A willingness and excitement to be there to meet new people and build the business
- An appreciation for the importance of the trade show for the future of the business
- Great listening and questioning skills to get to the heart of the specific issue for the prospect
- The ability to listen more than talk to really hear what the customer has to say (tough for seasoned sales people)
- A quickness and versatility during presentation to help cater to the visitor’s requests
By avoiding some of the offending personalities and concentrating on the top characteristics needed to run a successful booth, you can ensure that your exhibit presentation meets its goals and rewards itself by reaching its objectives.